Track a Package
Please enter one or more Tracking Numbers in the space below to track your package(s). Do not include spaces or dashes when entering tracking numbers.
Next, click the Track button to track your package(s).
Enter up to 50 tracking values (one per line)
Frequently Asked Questions:
Q. Who do I contact with questions about the status of my order?
Please contact the retailer from which you ordered. Your retailer has access to the latest tracking data and can best meet your customer service needs. Due to the privacy policies that retailers maintain, we are not allowed to provide information directly to consumers.
Q. When will I be able to view tracking information on my order?
Tracking will be available within 24 hours from the time Newgistics receives a parcel from a retailer
Q. I tracked my package and it doesn’t seem to be moving. Why is this?
Depending on the distance from one facility to the next, tracking may not update for up to two business days as the package travels to its next location. There may also be times where a parcel may not move due to holidays or weather related network closures.
Q. When will I receive my order (shipment)?
Once Newgistics receives your package from the retailer, we will process it and inject it into the USPS network. Your package will be delivered to the final destination by your local USPS carrier typically within 4 – 7 business days.
Q. Why does the Post Office have my package?
Newgistics partners with the USPS for “last-mile” delivery so the postal carrier that visits your address every day can deliver your packages.
Q. What if I’m not home when the package is delivered and it won’t fit in my mailbox? How many attempts will the Post Office make before my package is returned?
For packages that do not fit in your mail box, The Post Office will attempt to deliver twice before it is returned to the merchant. You can also schedule a redelivery online – directly with USPS – by clicking the following link and completing the Redelivery form.
Click here for USPS Redelivery.
Q. Can I change the address on my order once it has shipped?
As with other carriers in the postal consolidation industry, Newgistics does not have the capability to modify delivery addresses once an order has been shipped. If reshipping is required, please contact the retailer’s customer service department.
Q. My return shows that it was delivered to its final destination, but I have not received my refund/credit and am still being charged for the item(s). When can I expect this return to be processed and my credit to be applied?
Newgistics does not provide refund/credit processing for returned packages. Please contact the retailer from which you purchased your goods with any questions regarding returns processing, credits and/or final resolution on your return.
Q. I need my package before the date it is expected to deliver, can I expedite my order?
Once a package has been received and inducted into our network, we are unable to expedite, change or upgrade the service level of a package.
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